What is MCP, and why does it matter for us?
MCP — the Model Context Protocol, originated by Anthropic — is the standard way an agent connects to your tools and data through one authenticated surface instead of bespoke glue per integration. It matters because it makes the agent-to-system link governable: scoped access, least privilege, and one place to audit what the agent can reach.
Why the Agents SDK over LangGraph?
It's not framework versus framework — it's hosting. LangGraph is solid orchestration, but you still bring your own runtime, durable state, scheduler, scaling, and ops. The Agents SDK makes each agent a Durable Object with state and lifecycle built in, so the production hardening LangGraph leaves to you is already handled.
What makes an agent production-ready rather than a demo?
Seven things: durable state, error recovery and retries, observability, cost control, human-in-the-loop gates, tool security, and bounded scope. A demo answers a prompt; a production agent remembers, retries, acts on tools, waits for a person, and survives a restart. We build those in from day one, not after the demo impresses.
Can agents integrate with our existing systems?
Yes — that is what the MCP tool layer is for. The agent calls your CRM, database, internal APIs, or third-party services through scoped, authenticated tool surfaces, with credentials held at the edge so the agent never sees a token. You keep your systems; the agent gets least-privilege access to exactly what its task requires.
How do you handle agent security and auth?
Managed OAuth (RFC 9728) authenticates the agent on the user’s behalf — no insecure service accounts. Tools run behind scoped, least-privilege permissions; code executes in egress-proxied sandboxes; and every inference and tool call is logged through AI Gateway. An agent that can do anything is a liability, so bounded scope is part of the design.